Wednesday, January 22, 2025 Air India, a prominent name in global aviation, has introduced an innovative Artificial Intelligence (AI)-driven feature, eZ Booking. This advanced tool streamlines the reservation process, allowing customers to book flights on the airline’s website through a seamless interaction with an AI agent. By either texting or speaking their travel plans, users can complete their bookings faster and more intuitively than ever before.
Exclusive Benefits for Maharaja Club Members Currently available exclusively for Maharaja Club members, Air India’s loyalty programme participants, eZ Booking is designed to simplify the online ticketing process. Customers can bypass multiple navigation steps and commands typically required during online reservations, enjoying a smoother experience on Air India’s website, airindia.com.
This feature marks another milestone in the airline’s commitment to enhancing user convenience through cutting-edge technology. How eZ Booking Works Powered by intelligent Agentic AI technology, eZ Booking acts as a virtual travel agent, understanding customer needs and crafting tailored itineraries. By utilizing machine learning, natural language processing, and automation, the AI agent provides rapid, accurate responses with minimal human input.
Here’s how it simplifies the booking journey: Award-Winning Innovation The eZ Booking concept has already earned accolades, including the prestigious Red Dot Design Concepts award. Its patent-.