MONTREAL — Air Canada has introduced a goodwill policy to give all customers flexibility with imminent travel plans. The update comes as Air Canada and the Air Line Pilots Association (ALPA) enter the 21-day cooling off period that follows the end of federal conciliation in their negotiations. Air Canada says it is committed to seeking a negotiated agreement with the ALPA, and operations for the airline continue as normal.
“However, certainty about their travel plans is important to customers,” says the carrier in its latest statement. With that in mind, starting today, Aug. 27, Air Canada customers who have purchased travel on Air Canada flights for the period immediately preceeding and after the end of the cooling off period on Sept.
17 can change any travel already purchased at no additional cost. Changes can be made through travel advisors, or online at www.aircanada.
com , through the Air Canada mobile app or by calling an Air Canada Contact Centre . The airline notes that “wait times may be elevated” for customers reaching out to the call centre. The policy allows customers holding bookings on any fare type with travel between Sept.
15 and 23, 2024, to ...
A) Rebook to any other Air Canada flight(s) with the same origin and destination up to Nov. 30, 2024. Change fees and any other fees or fare difference will be waived, meaning such changes can be made at no cost for customers who choose to travel the same route in the same cabin, or B) Cancel their flight and.