Thursday, November 7, 2024 Air Canada 75+ AI experts drive powerful in-house innovations, revolutionizing flight scheduling and maintenance for unmatched efficiency and customer experience. Air Canada employs more than 75 specialists across fields like data science, operations research, machine learning, and data engineering. While it may seem surprising that an airline would invest heavily in artificial intelligence — a relatively new field — there’s a compelling reason behind this commitment.
Since November 2018, Air Canada has been developing in-house AI solutions, largely because the available off-the-shelf options simply don’t align with its specific operational needs. The AI initiatives at Air Canada include tools that optimize flight schedules and streamline maintenance planning. Other projects focus on supporting the contact center and customer relations teams by enhancing guidance for handling customer inquiries and helping cross-functional teams simplify current policies and procedures.
By adopting a human-centered design approach and collaborating closely with staff throughout the development process, these AI solutions empower employees to be more effective and efficient in their daily roles..