Adelaide vet clinic forced to apologise after giving wrong cat’s ashes to family: ‘We are only human’

An Adelaide family was stunned when a shocking vet clinic bungle led to them receiving the wrong cat’s ashes . To Katelyn Tanner-Smith and her family, their little cat Spy was more than just a pet. WATCH THE VIDEO ABOVE: Adelaide family ‘baffled’ when given the wrong cat’s ashes.

Know the news with the 7NEWS app: Download today “He was just a loving cat, loved everyone, very friendly,” she told 7NEWS.com.au.

For the family of three from Sturt in the city’s south, his death a few weeks ago was particularly tough. “Emotionally ..

. it hit us a bit,” Tanner-Smith said. To honour their pet the family paid to have him cremated.

They received a black cat-shaped urn with a plaque adorning the words “my true little Spy”. It sat proudly in their home until they got a call they never could have imagined receiving. “(The vet) told me that the ashes they had in the urn weren’t my cat,” Tanner-Smith said.

Instead the ashes belonged to a deceased stray cat who had been cremated by mistake. “My cat had actually been left in the freezer,” Tanner-Smith said. “It broke me, like he was our family.

” The urn was eventually returned and replaced however Tanner-Smith said she still doesn’t have the closure she paid for. “I don’t even know if it’s my cat really, they stuffed the ashes up once ..

. it just baffles me,” Tanner-Smith said. The southern suburbs vet clinic has apologised for the mix-up and in a statement told 7NEWS: “We are only human.

We own.