In the bustling world of tourism, where every smile and greeting can shape a visitor’s experience, the significance of dedication stands out. It’s not just about fulfilling job requirements; it’s about embracing a life commitment that transforms a career into a calling. At Tokoriki Island Resort in the Mamanuca archipelago in the Yasawas, one can find Penioni Fakauliafa, a 74-year-old veteran of our hospitality industry who was recently awarded the “Best Director of Operations” by the prestigious Haute Grandeur Global Awards 2024.
Mr Fakauliafa hails from the village of Sawana in Vanuabalavu, Lau, historically known as where the legendary Tongan chief Ma’afu settled. Raised by his uncle the late Sailosi Kepa, a statesman, Mr Fakauliafa’s journey began when he moved to Suva at the age of 10, a pivotal moment that opened doors to opportunities and experiences that would shape his life. After attending primary school in Nabua and completing his education at Navuso Agricultural School, Mr Fakauliafa took some time off before stepping into the workforce at a young age, being employed at the Suva wharf in 1970.
His career in hospitality began in 1975 when he joined the Regent of Fiji, the first hotel in Denarau, where he started as a porter. In this role, he was the first point of contact for guests arriving in Fiji, a position that ignited his passion for hospitality. “We are literally the first group that a tourist interacts with,” he said, reflecting on the imp.