American YouTuber and travel influencer Drew Binsky has called out Air India for what he described as the "worst business-class experience" of his life. The content creator, who flew from London to Amritsar, took to Instagram to share his frustration over the nine-hour journey. He claimed the flight was riddled with issues, including broken seats, unclean surroundings, and poor service.
"Can you believe I paid $750 to upgrade for this? I'll never be flying Air India again!" wrote Drew in his Instagram post. He shared details of his ordeal, including having to eat his meal on a pillow he said was covered in human hair. The problems reportedly began as soon as Drew boarded the flight.
He alleged that his seat mechanism was broken, making it impossible to recline, and the attached table was also damaged. With no functional table, he had to balance his meal on a pillow. The pillow itself, according to Drew, was infested with hair.
He further criticised the cleanliness of the cabin, noting visible dust and grime in the seating area. The in-flight entertainment system also failed to meet expectations, with a broken remote control and an outdated screen. While Drew managed to connect to the flight's WiFi, he claimed the internet was completely inaccessible throughout the journey.
The post has since gone viral, sparking discussions about Air India's service standards. Also Read: This Section Of Delhi Metro's Yellow Line To Face Disruptions For Over 10 Days View this post on Instagram.
