In the battle for High Street market share, in-store innovations are emerging that range from holographic staff to speaking signage and AI digital assistants. But for some people, tech novelties are a step too far, as some Marks & Spencer customers have been highlighting. Complaints have been raging ever since the company moved from its old Mostyn Street home in Llandudno to a former Debenhams store on Parc Llandudno retail park.
In the store’s new-look café, digital self-ordering screens were introduced and a cohort of customers weren’t impressed. They’re still not, some 30 months later. In a recent online debate, which attracted more than 350 comments, many rolled their eyes at a system that removes all human interaction.
Customers groused at the lack of support for digital-averse older people, while the disabled and partially sighted explained why they can no longer give M&S their custom. READ MORE: Met Office issues 15-hour weather warning for parts of North Wales READ MORE: Town bar has closed just two months after opening doors “What an absolute faff,” sighed a recent visitor, tired of waiting for others to select their orders. “Queuing to order food took bloody ages because of the touchscreen ordering system they have.
Oh my days! All you want is a cuppa and a sandwich. Not doing this again!!!” Her tirade struck a chord. “Completely agree,” said another Llandudno customer.
“Haven’t been back after my first visit either. What the hell happened to.
