NEW DELHI, Dec 30: With the rapid evolution of channels like quick-commerce and the emergence of ONDC, the Indian retail industry is ‘cautiously optimistic’ for 2025, in which new-age technologies such as AI and automation will play a crucial role, driving efficiency and personalisation. The New Year could be a period of transformation for the Indian retail industry, one of the fastest-growing globally, where the contemporary retail landscape is rapidly evolving, influenced by the preferences of digital-first generation Gen Z and retail tech. Helped by tailwinds such as rising disposable income, rapid urbanisation, the rise of non-metro tier II cities, and growing middle class along with a digitally-savvy consumer base, the organised retail sector is poised to grow expanding its play further with a customer-centric approach.
“FY25 is likely to see continued focus on building supply chain efficiencies, along with upgrades to logistics hubs and tracking systems to meet fast delivery demands. Employment generation in quick commerce, logistics, and related sectors is also expected to continue,” said EY India Tax Leader for Retail Practice Paresh Parekh. Indian consumers, influenced by global exposure and digital technologies, are prioritising higher quality and value for money.
This has resulted in a shift in spending from luxuries to essentials or more affordable options. “Despite these challenges, the outlook for 2025 remains positive, driven by demographic trends, ur.
